8:00AM - 9:00AM
IIS Business Market Place
Ribbon Cutting Ceremony and Exhibit Tour
8:30AM - 9:00AM
9:00AM - 9:10AM
9:10AM - 9:20AM
Jose Mari Mercado, President and CEO, IBPAP
9:20AM - 9:40AM
Introduction of Keynote Speaker:
- Lito Tayag, Country Managing Director, Accenture Inc.
- Hon. Mario Montejo, Secretary, DOST
Enterprise Evolution: Dealing with shifting business models
9:40AM - 11:00AM
Presenter and Panelist:
- Kamal Narang, Country Head for Philippines and Global Head, Banking & Lending Business Process Services, Cognizant
- Dr. Wasim Sadiq, General Manager for Research, Infosys
- Karen Batungbacal, Executive General Manager, QBE Group Shared Services Ltd.
- Rajnessh Tiwary, Senior Vice President for Asia Pacific, Sutherland Global Services
- Josep Maria Elias, Vice President & General Manager, ADP (Philippines), Inc.
- Stefan Eschler, Managing Director, Bayer Business Services Philippines, Inc.
Networking Break and AM Snack
11:00AM - 11:20AM
Enterprise of Things: Mastering the new intelligent network
11:20AM - 12:40PM
Presenter and Panelist:
- Mike Sy, Head of Products and Services, Globe
- Sudev Bangah, Counrty Manager, IDC Indonesia and Emerging Asia Lead
- Lito Tayag, Country Managing Director, Accenture Inc.
- Laurence Cua, General Manager, Uber
- Bernie Seran, Pre Sales and Solutions Leader, Samsung Enterprise
Sponsored by: Capital One
12:40PM - 2:00PM
Business Continuity Plans: A joint responsibility to maintain capacity in times of calamity
2:00PM - 3:20PM
Presenters and Panelists:
- Hon. Joey Salceda, Governor, Albay Province
- Gary Ignacio, Sr. Manager & Category Head for Broadband, and Data Center, PLDT ALPHA Enterprise
- Genny Marcial, Executive Director for External Affairs, IBPAP
- Felix Ayque, Country Manager, MeteoGroup
- Renato Solidum Jr., Director, PHIVOLCS
- Oscar Lizardo, Chief Information Officer, Project NOAH
Networking Session and PM Snack
3:20PM - 3:50PM
Working Without Borders: Dealing with the workforce in a disruptive digital environment
3:50PM - 5:10PM
Presenter and Panelist:
- Chris Moriarty, Co Founder and CEO, Flat Planet
- Joey Gurango, President, Gurango Software
- Paul Rivera, CEO and Founder, Kalibrr
- Vikrant Khanna, Senior Consultant, AON Hewitt
- Godelieve van Dooren, ASEAN Business Leader Information Solutions, Mercer
- Roger Salazar, President and Country Leader, UnitedHealth Group, Inc.
5:10PM - 5:55PM
- Dr. Vicki Belo , Owner and Founder of Belo Beauty 101
5:55PM - 6:00PM
- Jose Mari Mercado, President and CEO, IBPAP
Networking break and Exhibit Tour
6:00PM - 6:30PM
Sponsored by: Globe Business
8:00AM - 9:00AM
Opening Remarks and Day 1 Recap
9:00AM - 9:10AM
- Catherine Salceda-Ileto, Senior Director and Asia Pacific Leader Marketing & Public Relations, Sutherland Global Services, Board of Trustee, IBPAP
9:10AM - 9:30AM
- Hon. Roman Romulo, District Representative, Pasig City, Lone District, Republic of the Philippines
Industry Survey Result
9:30AM - 9:50AM
- Penny Bongato, Executive Director for Talent Development, IBPAP
Networking Break & AM Snack
9:50AM - 10:05AM
2022 Vision: Forecast of the Local & Global IT-BPM Industry
10:05AM - 11:35AM
- Jeff Ng, Asia Economist, Standard Chartered
- Jonathan De Luzuriaga, President, PSIA
Presenters: Vertical Heads
- Benedict Hernandez, President, CCAP
- Roselle Rodrigo-Gonzales, Executive Director, ACPI
- Myla Reyes, President, HIMAP
- Alvin Juban, President, GDAP
- Teek Hong Kee, Chairman, GICC
- Winston Cruz, PSIA
- H. Karthik, Partner, Everest Group
11:35AM - 1:00PM
Master Class Session 1
Tech Reviews: What works and what doesn’t?
1:00PM - 2:00PM
- Jonathan De Luzuriaga, President, PSIA
- Arup Maity, CEO of Blast Asia
- Earl Valencia, Head, IdeaSpace
- John Gonzalez, Vice President and Head of the Enterprise Strategic Solutions Group, PLDT ALPHA Enterprise
- Vladimir James M. Manuel, Director, Corporate Strategy and Business Development Group, Globe Telecom, Inc.
Master Class Session 2
A Greater Purpose: Case Studies of the IT-BPM Industry’s Social Impact
2:00PM - 3:00PM
Presenter and Panelist:
- Antonio Baradi, Operations Manager, Stellar Global Solutions
- Raymond Lacdao, Consultant, IBPAP
- Butch Valenzuela, Founder, Visaya KPO Corporation
- Tom McCormick, Director of Operations, Capital One
- Myrna Padilla, Former OFW and Founder, Mynd Consulting
- Zhihan Lee, CEO and Co founder, Bagosphere
Networking Break and PM Snack
3:00PM - 3:15PM
Master Class Session 3
Movers & Shakers: Maximizing your local industry organization
3:15PM - 4:15PM
- Catherine Salceda-Ileto, Asia Pacific Leader Marketing & Public Relations, Sutherl and Global Services, Board of Trustee, IBPAP
- Monchito Ibrahim - Deputy Executive Director, ICT-DOST
- Mar Roxas, Former Secretary, Department of Interior and Local Government
- Marife Zamora, Chairman, Convergys
- Benedict Hernandez, President, CCAP
- Danilo Sebastian Reyes, Chairman, IBPAP
- Rainerio Borja, President, EGS*
Gross National Happiness: Placing Happiness in the Global Agenda
4:15PM - 5:00PM
- Dr. Lopen Karma Phuntsho, President, Loden Foundation
5:00PM - 6:00PM
- Jose Mari Mercado, President and CEO, IBPAP
- Danilo Sebastian Reyes, Chairman, IBPAP
Introduction of the President
- H.E Benigno Aquino III, President, Republic of the Philippines*
Sponsored by: PLDT ALPHA Enterprise
Country Manager, Philippines - MeteoGroup
Felix Ayque has worked with IT companies GXS, Cloud Sherpas, and Progress Rollbase where he handled business development, sales, and solutions. He is now leading MeteoGroup's expansion in Southeast Asia, specifically in the Philippines, integrating weather information with various sectors such as IT-BPM, energy, transport-aviation, agriculture, and hospitality/tourism.
MeteoGroup is one of the world’s leading full-service B2B weather solutions businesses, operating across all sectors where weather impacts business decision-making. They provide innovative tools and support to assist customers in making critical decisions more effectively, thus boosting value, saving costs, minimizing risks and managing environmental impact.
MeteoGroup is backed by General Atlantic, one of the largest private investment firms in the world whose focus is on building industry leaders in high growth sectors.
Operations Manager - Stellar Philippines Inc.
Antonio Baradi contracted polio at the age of two. Because of this, he faced a lot of challenges growing up and had to prove to his critics that he can finish his studies and and become stronger. After graduating from college, he worked as a paging operator under Infopage and Nextel. He now has more than 10 years of experience working in the IT-BPM, then BPO, industry.
Antonio is currently the Operations Manager of Stellar Philippines Inc. where he is responsible for customer service, team management, service delivery, and fraud detection and analysis. He also provides knowledge, education, support, and guidance in accordance with client-approved processes as well as internal company procedures and policies.
Antonio graduated from the University of the East with a degree in Computer Science in 1995. He married Dr. Rochelle Saringan-Baradi and was blessed with two boys aged 14 and 6. Outside his professional life, Antonio has developed a passion for music and the arts.
Country Manager - IDC Indonesia and Emerging Asia Lead
As Head of IDC Indonesia Operations, Sudev is responsible for the overall development, sales research, consulting and marketing in the country. Based in Jakarta, Sudev works alongside local and global organization C-Level executives to help with their aspirations in developing a robust strategy and plan for execution in Indonesia.
Sudev concurrently leads IDC's ASEAN Consulting group, and manages consulting projects by providing clients with insights and the framework for cross-product consulting projects, as well as, market intelligence in a range of Go-To-Market services such as market entry analysis, market segmentation and buyer behavior.
Sudev recently completed several IDC Consulting projects in the area of IT Services & Business Process Outsourcing (BPO), Cloud Computing, Datacenter Strategy, SME Assessments, State Level ICT Blueprints and Benchmarking, Information Security (IS), and Telecommunications. Sudev offers strategic recommendations and tactical approaches to key trends and major disruptors on converging technologies for major telecommunications players across ASEAN to shape their market strategy across various products from fixed line to mobile technologies.
Talent Acquisition Direct, UnitedHealth Group
Jen Borlaza is the Talent Acquisition Director for UnitedHealth Group, overseeing recruitment and sourcing operation across all the sites in the Philippines. Jen comes with over 16 years of experience leading Talent Acquisition teams in handling hiring for various industries such as consulting, banking, BPO, Shared Services and healthcare.
Jen champions and is a firm believer of innovation in the workplace and processes. She has led numerous projects that enabled organizations to build talent, scale with speed and quality.
Prior to her current stint at UnitedHealth Group, she served as the Assistant Vice President/Talent Acquisition Leader for Citigroup's BPO and Shared Services arm.
Executive General Manager - QBE Group Shared Services Limited
Karen Batungbacal is a recognized leader and a strategic senior executive, who has built and managed small to large-scale operations; from regional teams of 30 staff to over 10,000 across multiple industries across Asia Pacific and the US.
Karen is currently the Executive General Manager for QBE’s Global Shared Services Centre in the Philippines. She co-founded and was the first President of Information and Business Process Association of the Philippines (IBPAP). She continues to be a Senior Advisor to the Board of Trustees of IBPAP, and Vice-Chairman of the Board representing Global Inhouse Center Council (GICC). She is also a board member of the Management Association of the Philippines (MAP), American Chamber of Commerce, Contact Center Association of the Philippines, and the Manila Polo Club.
Karen is a Chemical Engineer by training, but is best known as a pioneer in the Business Process Offshoring & Shared Services space, having built and led companies in this sector since 2000.
Owner and Founder - Belo Medical Group
Dr. Victoria G. Belo obtained her Bachelor of Science from UP Diliman and completed her Degree of Medicine and Surgery at the University of Sto. Tomas. She later received her diploma in Dermatology from the Institute of Dermatology in Bangkok, Thailand.
Dr. Belo is currently supplementing her studies in Dermatology and Laser Surgery in California, Harvard Medical School in Boston, Massachusetts, and at St. Francis Memorial Hospital in the University of California at San Francisco.
In 1990, Dr. Belo opened her first clinic at the Medical Towers in Makati. Pioneering liposuction and lasers in the country, Dr. Belo managed to expand her business by putting up Belo Medical Group, now with nine clinics in Metro Manila, one each in Cebu and Davao, and more in the next few years.
Executive Director for Talent Development - Information Technology and Business Process Association of the Philippines
As the executive director for talent development at the Information Technology and Business Process Association of the Philippines (IBPAP), Penny manages all talent-related initiatives for the industry for the Roadmap 2016, including implementing the current portfolio, anchoring the talent working group, and launching and monitoring the Talent Partnerships program. Penny has more than 25 years of work experience, 15 years of which have been focused on human resource management. She served as vice president for HR of the Philippine American Life and General Insurance Company, and regional HR director for Asia Pacific of Headstrong.
President for Philippines and Australia - Expert Global Solutions (EGS)
Bong Borja is currently the President for Philippine and Australian Operations of Expert Global Solutions (EGS). Prior to joining EGS in 2012, he was President of Aegis People Support Philippines for 12 years. Bong pioneered the setup of BPO in the Philippine provinces and its expansion to regions such as Costa Rica. He successfully put People Support in the NASDAQ listing in 2004. Credited as the man behind the success of call center and BPO industry in the country, Bong is one of the founders and former chairman of the Information Technology and Business Process Association of the Philippines (IBPAP). He continues to support the industry by taking leadership roles and sitting on the boards for both IBPAP and the Contact Center Association of the Philippines (CCAP).
Bong is the first recipient of the Individual IC Contributor Award for the Philippines.
CEO - Thimpu Techpark
An engineer by training, Dr. Tshering Cigay Dorji takes great interest in technology as well as social and cultural issues that affect society. He is a firm believer of lifelong learning and reads extensively on technology, management and social sciences. He has written a book and numerous articles.
He has a Ph.D in computer engineering (informatics) from the University of Tokushima, Japan, plus a Master of Management degree from the University of Canberra, Australia, and around 15 years of work experience in programming, system administration, information system design, research and senior level management in the corporate sector. He obtained his first degree in Electrical Engineering (First Class Honours) from the University of Wollongong, Australia, in 1999.
He currently works as the Chief Executive Officer of Thimphu TechPark, the first IT Park in Bhutan built on a Public Private Partnership (PPP) model with support from the World Bank. He has previously worked with Bhutan Telecom as the head of Billing & International Affairs.
General Manager - Uber Manila
Laurence is the General Manager for Uber Manila. Previously, he was responsible for the prepaid business for T-Mobile in the United States. Prior to that, he was in charge of trade marketing for the hair, oral care and deodorants categories for Unilever Philippines.
Laurence holds an MBA degree from the Kellogg School of Management and a Management Engineering degree from Ateneo de Manila. He is passionate about anything technology and does 3D printing in his spare time.
Vice President - Philippine Software Industry Association of the Philippines
Winston Cruz is a Managing Director for the Accenture Delivery Centers in the Philippines. He leads the Technology for Operations delivery group, overseeing factories around the globe that deliver technology services and innovation for clients. Winston has extensive experience in application outsourcing, IT services delivery, technology capability building and project management, having worked in various positions in Accenture over a career span of 27 years. Winston is also the Vice President of the Philippine Software Industry Association.
Vice President -Animation Council of the Philippines, Inc. (ACPI)
A pioneer Board officer of the Animation Council of the Philippines since 2000, Grace Dimaranan has been active in promoting the industry in various seminars and trade fairs both locally and overseas. She is a strong advocate in the promotion and production of original Filipino content through the ANIMAHENASYON festival and international film festivals.
An animator and designer for more than 25 years, Grace has worked for animation shows coming from Hanna- Barbera, Disney, Cartoon Network, Nickelodeon & HBO. She is an industry consultant for developing curriculum under Tesda, CHED and DePed for Animation, Design and Illustration. She is the CEO and owner of the 15-year old animation production company TOP PEG Animation and Creative Studio. She also oversees two new schools, TOP PEG Institute of Animation and Design in Las Pinas City and TOP PEG - ANIME School Inc. in BGC, Taguig City.
President - Philippine Software Industry Association; Country Manager - Sonic Managed Services; Managing Partner - Compos Mentis Inc. Advisory, Research & Consulting
As the President of the Philippine Software Industry Association (PSIA), Jonathan leads the way for the Information Technology industry to meet its vision of “Driving the Philippine Software Services and Products Industry to attain and sustain Global Leadership in market share, mindshare and innovation.”
Jonathan is currently the Country Manager of Sonic Managed Services, a company with presence in the Philippines, China and Malaysia. He is also the Managing Partner of Compos Mentis Inc., a consulting, advisory and research organization specifically catering to the outsourcing and IT-enabled services sector.
Jonathan is a seasoned independent World Bank Consultant for global information technology initiatives responsible for the design and implementation of such projects as the Center of Excellence in IT-BPO for Central Africa, the feasibility study of the Malili Technopark in Kenya as well as a multitude of talent mapping initiatives in Southeast Asia.
Vice President and General Manager - Automatic Data Processing (Philippines) Inc.
Originally from Barcelona, Spain, Josep’s career at Automatic Data Processing (ADP) has spanned over a decade. Throughout his career in ADP, Josep developed the foundation for delivering One ADP solutions to multinational clients and constantly achieved double-digit sales growth every year. His work at ADP made Streamline one of ADP’s fastest growing businesses and created the platform to provide seamless service and solutions to multinational clients. He was appointed as Vice President and General Manager for ADP (Philippines), Inc. last August 2014 and has since been focused on leadership development, improving client experience and continuing to build local success.
Josep has a degree in Computer Science from the University of Massachusetts and a degree in Management Development from the IESE Business School in Barcelona. Josep relocated with his family and they have since settled into the Filipino lifestyle.
Managing Director - Bayer Business Services Philippines, Inc.
Stefan has been a Manager in the area of Finance and Accounting at a senior level for the past 10 years. He has a wide range of experience in sales, marketing, controlling, personnel management and accounting. He also has international experience in business development of regional subsidiaries and regions especially in Asia Pacific region.
Stefan is the Managing Director of Bayer Business Services Philippines, Inc. since 2012. Prior to his current role, he served several others includingHead of Department Accounts Payable at EuroServices Bayer; Business Manager at Bayer Healthcare AG; Regional Controlling and Management Support at Bayer AG; Marketing Manager at P.T. Bayer Indonesia, Jakarta; and, Marketing Executive at Bayer AG.
Vice President, Head of Enterprise Strategic Solutions Group - PLDT ALPHA Enterprise
John is currently the Vice President and Head of the Enterprise Strategic Solutions group of PLDT ALPHA Enterprise. In this role, he is in charge of managing Big Data, Cloud, M2M, Internet of Things (IoT) and other emerging technology Initiatives of PLDT for its corporate enterprise customers.
Prior to joining the Philippine telecom giant, John co-founded and led a cloud service provider called Business Cloud Live. He also became General Manager of companies like Jebsen and Jessen Philippines and Teledata Philippines. He was also able to work for technology companies like Oracle Philippines and Sun Microsystems Philippines. To date, John has been in the Information and Communications Technology industry for 25 years.
Founder - Gurango Software
Joey Gurango is the Founder, CEO and CTO of Gurango Software. He also serves as the Director of XURPAS Inc., and the Managing Director of KATION Technologies. In 2012, he was elected Vice-President and Director of the Philippine Software Industry Association. On July 2013, he became the association’s President and Director served that role for almost two years.
Previously, he has served as Regional Director for Microsoft Business Solutions where his main responsibility was providing product support and service delivery strategies for the Asia Pacific region. He also served as the Managing Director of Great Plains Software where he managed the Philippines’ global product development center.
In the earlier years of his career, he has taken on the roles of Technical Support Engineer for Apple Computer in 1983-1984 and Software Development Engineer for Microsoft in 1986-1987. In 1987, Joey founded Match Data Systems which started as a sole proprietorship in Bellevue WA before being moved to the Philippines in 1991.
Managing Director and Service Delivery Operations Lead - Accenture Philippines; President - Contact Center Association of the Philippines
Benedict Hernandez has overall responsibility for the delivery of Accenture Operations in the Philippines to top clients worldwide. These include industry-specific BPO services, notably, health administration and care management, network services, utilities, as well as cross–industry BPO services, such as finance and accounting, human resources and customer contact services.
Benedict has served as President & CEO of the IT-Business Process Association of the Philippines (IBPAP) and currently is its Chairman of the board executive committee. He is also the President of the Contact Center Association of the Philippines (CCAP). Through these industry engagements, Benedict helps drive multi–sector efforts to continue growing the country’s IT and Business Process Management (IT-BPM) economy, including industry roadmap development, talent development programs, policy advocacy, and country brand promotion.
Prior to IT-BPM, Benedict spent seven years in the telecommunications industry, setting up and building the customer care operations of Nextel Communications Philippines Inc., where he served as VP for Customer Care, and Smart Communications, Inc., where he last served as Customer Care Manager.
Vice President & General Manager - Manila Shared Services Center Chevron Holdings Inc.
Kee Teek Hong is the Vice President and General Manager of Chevron Holdings Inc. at its Manila Shared Services Center. He is also the Director of the Philippine Association of Multinational Companies Regional Headquarters, Inc. (PAMURI) as well as its Vice President for Fiscal Incentives; and the Board Chairman of the Global In-house Center Council Philippines, Inc. (GICC) which is affiliated with the Information Technology and Business Process Management Association of the Philippines (IBPAP).
Prior to his current roles, he took on managerial positions in finance, project management, and planning at Caltex Singapore and Malaysia. He also served as the director of both branches in various Caltex-joint ventures. He was also part of Chevron Asia Pacific where he had various finance positions including the role of Regional Comptroller.
Kee is a Certified Public Accountant and received his Bachelor’s degree in Accountancy from the National University of Singapore.
Deputy Executive Director; Information and Communications Technology Office - Department of Science and Technology
Monchito started his career in the Philippine IT industry in 1975 and has worked for multinational companies like Fujitsu, WeServ, Siemens-Nixdorf, Comparex Germany and Unisys Australia in various executive positions. In 2007, he was appointed Commissioner of the Commission on Information and Communications Technology (CICT). He also served as President of the Philippine Computer Society (PCS) in 2004-2005. He is currently the President of the University of the Philippines System Information Technology Foundation (UPSITF).
He is also serving his 8th term as a member of the Technical Panel for Information Technology Education (TPITE) of the Commission on Higher Education (CHED).
Monchito received the ICT Individual Contributor Award from the Canadian Chamber of Commerce of the Philippines in 2012, and was named as one of the Ten ICT Industry Movers and Shakers for 2002-2012 by the Contact Center Association of the Philippines (CCAP).
Senior Manager and Head of PLDT Corporate Business Solutions - PLDT ALPHA Enterprise
Gary F. Ignacio is currently the Head of PLDT Corporate Business Solutions. He has 20 years experience in the Telecommunications industry focused on business strategies and enterprise product management in the areas of Private Networking, Broadband, Connectivity Data Center and Enterprise Cloud.
He is graduate of Bachelor of Science in Industrial Management Engineering minor in Mechanical Engineering. He holds certification courses from Multimedia University in Cyberjaya in Malaysia and from the Association for Overseas Technical Scholarship (AOTS) in Tokyo, Japan.
Senior Director and Asia Pacific Leader - Marketing & Public Relations, Sutherland Global Services; Board of Trustee - Information Technology and Business Process Association of the Philippines (IBPAP)
Cathy was part of the original team that established the Business Processing Association of the Philippines (BPAP). She was its Executive Director for Marketing and External Affairs and acted as the IT-BPM industry's link to government and lawmakers, as well as to key segments of the outsourcing sector.
For the past three years, Cathy has been leading the marketing communications and public affairs function at Sutherland Global Services across Asia Pacific. Prior to her current role, she held various strategic communications and public relations leadership roles in organizations like Globe, Pfizer, ePLDT and ABS CBN.
In 2015, Cathy has been recognized as 100 Most Influential Filipina in the World by the prestigious Filipina Women’s Network. Cathy has been honoured with the BUILDER award, having demonstrated exceptional business impact at a large workplace environment; displaying deep passion for a cause through collaborative initiatives or alliances with nonprofit organizations on behalf of her own organization.
President - TeamAsia
Maria Montserrat Iturralde-Hamlin (Monette) is the founder and president of TeamAsia, an award-winning integrated marketing communication firm that takes brands to the next level experience of visibility through five core services: integrated marketing, experience, creative, content and digital. Monette concurrently serves as chairman of the Philippine Association of Convention/Exhibition Organizers and Suppliers; chairman of Hopkins International Partners, Inc.; and as director representing the Meeting, Incentives Travel, Conventions, and Exhibitions & Events Services & Facilities Sector to the Tourism Promotions Board.
Monette regularly delivers workshops on event management, business writing, presentation skills, team building, corporate social responsibility, communications, and handling difficult people. Monette completed her Bachelor of Arts in Psychology at College of the Holy Spirit, graduating Summa Cum Laude, and her Master in Business Management with Distinction at Asian Institute of Management. She was recently chosen as one of 2014 Ten Outstanding Alumnae of the College of the Holy Spirit.
President and Chairman - Game Developers Association of the Philippines
Alvin works in the field of Digital Entertainment, specifically games and animation, for Synergy 88 which has representative offices in the US, UK and Singapore. Their range of studios publishes and develops games, does art and animation, and has the country’s first Motion Capture studio for public use.
He is also the Creative Services Industry Champion for the Board of Investments (BOI) and a board member of the Animation Council of the Philippines Inc. (ACPI). He is more popularly recognized as the President of the Game Developers Association of the Philippines (GDAP).
Partner- Everest Group
H. Karthik leads Everest Group’s Global Sourcing practice which has supported more than a hundred clients on location strategy across APAC, Latin America, Africa, US, and Europe. Karthik also leads Everest Group’s work with country associations and has extensive global experience serving governments, industry associations, and investment promotion bodies across India, Philippines, South Africa, Mauritius and Egypt.
He has significant experience supporting leading global companies in optimizing their location, sourcing model and offshoring strategies. A renowned speaker at international conferences, he leads both advisory and published research across multiple global sourcing topics and brings a unique blend of industry, consulting and research experience.
Karthik’s previous positions include Assistant Vice President-Credit and Risk at Citi and Associate at A.T. Kearney. He holds a Postgraduate Degree in Management from the Indian Institute of Management and a Bachelor’s Degree in Electrical Engineering from the Indian Institute of Technology.
Lead, Insights and Innovation for Asia Pacific & Middle East - Aon Hewitt
Vikrant Khanna leads Insights and Innovation for Aon Hewitt in Asia Pacific and the Middle East. In this role, he is mandated to provide and curate go-to-market strategies, thought leadership, research and new solutions. Vikrant is also part of Aon Hewitt’s Global Analytics Practice responsible for driving talent analytics that empower businesses.
He has been part of several government-led initiatives on building and executing IT/BPO competitiveness plans that have covered areas like articulating location value propositions, targeting potential customer geographies, and executing skills development strategies that lay emphasis on creating the right-skilled, industry-ready talent that supports sustainable growth of a location.
Prior to joining Aon Hewitt, Vikrant was a Principal at Tholons. During his stay at Tholons, Vikrant authored the NASSCOM-Tholons Global Services Atlas, a one-of-its-kind location intelligence report. In 2014 he was also a co-author of IBPAPs publication The Philippines IT BPM Industry: A decadal journey of moving from strength to strength.
Consultant for the following industry associations: Information Technology and Business Process Association of the Philippines, Contact Center Association of the Philippines (CCAP) and Philippine Software Industry Association (PSIA)
Raymond handles all of the industry association’s initiatives dealing with new investors and client development. He is deeply involved in the promotion of the IT-BPM industry. He is the main point of contact for all new investors into the Philippines who are interested to know more about the industry and eventually set up their BPO operations here in the country. He also assists current BPO companies in growing their business in the Philippines by promoting the next wave cities.
His experience in IT outsourcing started in 2000 when he was part of a multinational company, tasked to provide application management and IT infrastructure outsourcing for a number of customers with locations in the Philippines, Germany, Turkey, and China. From then on, he has been involved in several projects tasked to attract and grow the business in areas such as IT consulting, software development, application management and helpdesk operations. Part of the task, was to attract potential companies to make Manila their outsourcing destination.
CEO and Co-Founder - BagoSphere
Zhihan is currently the Co-founder and CEO of BagoSphere, which provides intensive job preparation programs that teach high school graduates and college graduates relevant communication and IT skills in an authentic work setting and get them hired.
An alumnus of the National University of Singapore, Zhihan graduated from the Engineering Science Program and spent a year with a medical-tech start-up in Stockholm, and The Royal Institute of Technology (KTH). His interest in social impact was sparked by a series of projects he led in rural Laos and Thailand. Thereafter, he ventured into rural India to work with a social enterprise involved with rural IT outsourcing, and he started BagoSphere shortly after. Zhihan plays the piano and trombone, and is passionate about the outdoors and science.
Managing Director - TeamAsia
Bea Lim started her marketing career as TeamAsia’s marketing manager. She took up her master’s in integrated marketing communications (IMC) at Emerson College in Boston, Massachusetts, and received the President’s Award, the highest level of academic achievement given by the institution, with a 4.0 average. As managing director, Bea drives TeamAsia’s world-class IMC practice with her progressive leadership and deep knowledge of international trends. Bea’s passion for big ideas and bringing them to life translates into exceptional IMC campaigns that leave stronger and meaning connections with brands, clients and partners.
Chief Science Research Specialist - DOST - Project NOAH
Oscar Victor Lizardo is the Department of Science and Technology's (DOST) Chief Science Research Specialist tasked to manage the information and public relations group of Project NOAH as a tool for disaster prevention and mitigation. He also oversees the project's Information, Communication, and Education seminars to educate local government units about their programs.
He is the present liaison of Project NOAH for all its talks and presentations in various meetings, conferences, and conventions and also serves as a point person for various stakeholders, assuring that a mutually beneficial relationship is achieved through partnerships, consultations, and external linkages.
Oscar is currently working on the full integration of Project NOAH's information platform to the National Disaster Risk Reduction and Management Council's (NDRRMC) Operation Center which includes the utilization of the NOAH 2.0 and WebSAFE, a web-based disaster impact and risk assessment tool.
President and CEO - BlastAsia Inc.
Arup Maity is the President and CEO of BlastAsia Inc., a company that provides product engineering services to software companies all over the world. Concurrently, Arup is the President of Xamun Inc., a company that provides operation platforms to small-to-medium enterprises to enable them to be more efficient in managing their projects and people. He is also an Adjunct Faculty Member of the Asian Institute of Management where he teaches using his experience and practices in project management and the cloud technology.
Arup is an active member of the Philippine Software Industry Association (PSIA) where he shares his time and expertise with corporate members of the association to help strengthen and grow the industry. Under PSIA, he became a Founding Member of Spring.ph, a non-profit association that helps with expanding the technology startup ecosystem in the Philippines. Spring.ph aims to have 10 globally recognized software products from the Philippines by 2016.
Director, Corporate Strategy and Business Development Group - Globe Telecom, Inc.
Vladimir James M. Manuel is a Director in the Corporate Strategy and Business Development group of Globe Telecom, Inc. where he leads the development of the service of konsultaMD, a 24/7 health hotline service manned by skilled and licensed Filipino doctors who provide medical assessment and information, including basic healthcare and permissible medication over the phone.
He was a Solutions Architect at SAP America contributing to the strategy and roadmap of SAP's foray into the digital space - mySAP.com. Subsequently, he focused on online communities, marketplaces, and other new media applications while employed at Silicon Valley consulting firms such as Groundswell and Digitas.
Prior to Globe, he headed the online methodologies and assessments unit of a world leader in project, program, and portfolio management solutions company and later, was the firm's SVP for Sales and Global Business Development. Vladimir was awarded a citation by the Philippine President for overseas community leadership in 2006 for contributions that advanced the causes of overseas Filipino communities.
Executive Director for External Affairs - Information Technology and Business Process Association of the Philippines
Genny is the Executive Director for External Affairs and Membership of the Information Technology and Business Process Association of the Philippines (IBPAP), promoting IBPAP and the benefits of membership to industry and non-industry players, meets with potential investors and foreign companies looking for outsourcing providers in the Philippines, holds regular roundtable discussions on various industry concerns and issues, and leads the Membership Committee in screening applicants to IBPAP.
Concurrently, she is Executive Director for External Affairs, leading IBPAP’s Legislative Committee, which tirelessly works with relevant government agencies and offices to help the Philippines maintain its competitive edge as a preferred IT-BPM hub. Her effectiveness in government relations was critical in successfully influencing the passage of various policies and pieces of legislation vital to the growth of the industry.
Before IBPAP, Genny held various PR and marketing positions at Sutherland Global Services Philippines, Araneta Center Inc., Swissbelhotel International (Regional Office – Jakarta, Indonesia), Sofitel Philippine Plaza, and The Linden Suites.
Head of Operations - Capital One Philippines Support Services Corporation
Currently living in the Philippines, Tom McCormick leads operations for Capital One Philippines Support Services Corporation – Capital One’s Global In-House Center (GIC) for Capital One Financial Corporation.
He has more than 20 years of progressive experience leading large-scale operations in companies with revenues in excess of $1Billion. Tom has also held senior roles in both operations and human resources while leading these companies through start-up, survival, turnaround and rapid-growth modes.
Tom’s background includes a variety of industries, including semiconductor manufacturing and financial services. His experience working with several multinational companies such as Motorola, Infineon Technologies and Capital One has created an in-depth understanding of both domestic and international operations as well as business requirements in global markets.
President and CEO, Information Technology and Business Process Association of the Philippines
Jose Mari “Jomari” Mercado is the President and CEO of the Information Technology and Business Process Association of the Philippines (IBPAP), overseeing IBPAP's key initiatives for marketing the Philippines as a top global outsourcing destination, implementing talent development initiatives, and maintaining investor confidence in the country. Jomari has 30 years of experience in sales, marketing and consulting in the BPM, finance, insurance, and telecommunications industries both in the Philippines and across the ASEAN and South Asia region. He uses this experience to continuously empower the IT-BPM industry and attract more investments to expand the support and opportunities offered by the industry.
Secretary - Department of Science and Technology
Secretary Montejo, a mechanical engineer by profession and an innovator, believes that the use of science and technology is always a sound development model for the improvement of the individual and society in terms of improved processes, products, services.
With his substantial background in engineering design and innovation spanning more than 20 years, he was selected as the 2014 UP Alumni Association (UPAA) Most Distinguished Alumnus, and 2011 Distinguished Alumnus in Science and Technology. In 2010, the UP College of Engineering has named him one of the “100 Outstanding Alumni Engineers of the Century” during the Centennial celebration of the University of the Philippines.
Before joining the government service, Secretary Montejo was president of several engineering related firms along with the more recent ecotourism-related company.
His motto, ‘Local technology works!’ affirms a belief in the creativity of Filipinos particularly the Philippine scientific community.
HR Partner for Global Resourcing - Manulife
Hans Montenegro is the HR Partner for Global Resourcing of Manulife for the Philippines, Malaysia and China. Prior to his current role, he served as Country Manager for the Philippines under NorthgateArinso and Human Resources Director for Convergys Corporation where he also served as Senior Manager for Corporate Recruitment in 2006-2008.
He also served multiple human resource roles earlier in his career including Human Resources Director for the Associated Broadcasting Company (ABC5) in 2004-2006, and Human Resources Associate Director for The Nielsen Company (Philippines) Inc. in 2008-2010.
Hans graduated from Ateneo de Manila University with a degree in Psychology in 1996 and received his master’s from Santa Clara University in 2000.
Co-founder and CEO - Flat Planet
Chris Moriarty is the co-founder and CEO of virtual talent firm Flat Planet. Chris and his family relocated to Makati from Sydney five years ago and has built an award-winning company focused on high-value, professional-grade Filipino staff for Australian, British, Singaporean, Korean and American businesses.
Recognized by Business Review Weekly as one of the 100 fastest growing Australian-owned start-ups, Flat Planet focuses on creating opportunities for educated and professional Filipinos who hold aspirations to build a better future for them and for their family.
A leading blogger with more than 28,000 followers on LinkedIn, Chris through Flat Planet seeks to provide both leadership and, in itself, a practical demonstration, on how to build and manage globally competitive teams within an ethical and sustainable framework
Country Head, Philippines; Global Head, Banking & Lending Business Process Services - Cognizant
Kamal Narang has 23 years of experience leading Banking and Mortgage operations. He is responsible for managing Cognizant’s Global Delivery Centers in the Philippines, providing IT, Infrastructure, Service Desk, Testing and Business Process Services (BPS) to clients across multiple industry verticals. Kamal also heads Global Delivery for Mortgage, Consumer and Commercial Lending BPS, delivering services from different locations across the world.
Prior to joining Cognizant, Kamal was the Country Head for India and Executive Vice-President of Berkadia Commercial Mortgage LLC, a leading mortgage originator and servicer in the US owned by Berkshire Hathaway, Inc. and Leucadia National Corporation. In his 9-year stint with Berkadia, Kamal had set up and spearheaded its India operations, servicing a portfolio of USD 200 billion..
Kamal is a Masters in Science and a Post-Graduate in Management from the Indian School of Management, with expertise in Analytical Finance and Strategic Marketing.
Kamal has been instrumental in developing the IT-BPS synergy and frameworks. He has been on the forefront of impacting outputs and outcomes of business processes for many clients by leading many transformation initiatives.
Asia Economist - Standard Chartered
Jeff is the economist for ASEAN, specializing in Singapore, Malaysia and the Philippines. His key research areas include international trade, regional growth and financial development across Asia.
Based in Singapore, Jeff offers regional views to Standard Chartered’s local country clients, and on-the-ground country outlooks across the bank’s global footprint. He is frequently quoted in international and local newswires and media. Jeff joined Standard Chartered in 2007 as an International Graduate, with experience in cross-functional divisions.
Jeff holds an honors degree in economics from the National University of Singapore, and a Master's degree from the London School of Economics.
Founder and CEO - Mynd Consulting
Myrna Padilla is Founder and CEO of Mynd Consulting, an IT-BPO company located in Davao. As a former domestic helper for over 20 years and the Founder of the Mindanao Hong Kong Worker’s Federation, Myrna has devoted significant resources to the development of socially-enabled mobile technologies to empower OFWS to watch over themselves and each other. Her motion to merge corporate social responsibility with good business has been validated by the adoption and inclusion of the company’s mobile technology, originally developed to help OFWs, by major brands worldwide. A long term contract with a major IT healthcare company in the US was recently signed for the use of Mynd’s mobile technology in a series of mobile apps for B2B and B2C mobile healthcare markets.
President - Loden Foundation; Director - Shejun Agency
Dr. Lopen Karma Phuntsho is a leading scholar in Bhutan and teaches Buddhism and Bhutan Studies locally and abroad. He finished his full monastic training before joining Oxford to read Sanskrit and Classical Indian religions and pursue a D.Phil. in Oriental Studies. Since 2003, he has worked as a researcher at Cambridge University and the Centre National de la Recherche Scientifique (CNRS) in Paris, France. An author of over a hundred books and articles including the authoritative History of Bhutan, he speaks and writes extensively on Bhutan’s history, religion, culture and development.
His current work focuses on the documentation of Bhutan’s written and intangible cultures and educational intervention in the socio-cultural changes taking place in the country. He leads the biggest cultural initiative through Shejun Agency for Bhutan’s Cultural Documentation and Research.
A spiritual and social thinker and worker, he is also the founder and President of the Loden Foundation, a leading educational and entrepreneurial initiative in Bhutan.
Chairman, Information Technology and Business Process Association of the Philippines and Country Manager, Genpact Services LLC (Philippines Branch)
Dan Reyes is well respected and staunch advocate of the Philippine IT-BPM industry. He is one of the founders and current chairman of the Information Technology and Business Process Association of the Philippines (IBPAP). He is also on the board of the Contact Center Association of the Philippines (CCAP) and Health Information Management Outsourcing Association of the Philippines (HIMOAP). He has over 25 years of professional work experience in the IT, services and business process management industry. Presently, he is the country manager of Genpact Philippines. He has held executive leadership positions in Sitel, ClientLogic, Salmat and Fujitsu.
President - Healthcare Information Management Association of the Philippines
Myla Reyes is the President and Trustee of the Healthcare Information Management Association of the Philippines (HIMAP), the only recognized association in the Philippines that brings together all HIM industry stakeholders to make the country the global leader in HIM and HIT services.
She is also the Vice President for Healthcare Operations of SPiGlobal, where she is responsible for strategic implementation and operations management of SPiGlobal’s Healthcare Business Unit. The company provides back office services for medical billing and physician coding as well as customer service functions for self-pay and third-party follow up.
Founder and CEO - Kalibrr
Paul Rivera is a Filipino-American who has come back to the Philippines to establish Kalibrr, which is transforming recruitment in Southeast Asia. Kalibrr is the first Philippine startup to be accepted into the Y Combinator and has venture capital firms like Omidyar Network, Wavemaker DFJ, Kickstart Ventures and Learn Capital as investors.
Prior to founding Kalibrr, Paul co-founded Open Access BPO, a pioneering outsourcing company that works with Silicon Valley startups looking to scale in the Philippines. Open Access today has over 1,000 employees and has worked with companies like Amazon, TripAdvisor, Intuit and most recently Lyft. Prior to Open Access, Paul was at Google and is a graduate of the University of California Berkeley.
Lone District of Pasig City
Born to a family founded on a tradition of excellence and service to the Filipino, Roman Romulo is a lawyer and humanitarian who serves as representative of the Lone District of Pasig City. As a lawmaker, he has authored and co-authored more than 130 house bills, mostly focusing on reforms in education, public health, culture, public infrastructure development, and environment laws. As congressman, he paved the way for national congress by building hundreds of classrooms and educational facilities, and provided personal assistance for thousands of families in need through medical missions, scholarships, health and livelihood projects, and diplomatic assistance.
Apart from these, Roman is also among the active supporters of the Freedom of Information (FOI) Act in the House of Representatives.
Former Secretary - Department of the Interior and Local Government, Republic of the Philippines
Mar Roxas is backed by an 18-year stint in public service as a Congressman, Senator, and Secretary of three national government agencies.
On August 31, 2012, he was appointed by President Benigno Aquino III as the 12th Secretary of the Department of the Interior and Local Government (DILG). His term oversaw the significant reduction and halving of petty crimes in the streets of Metro Manila through OPLAN Lambat-Sibat, an intensified anti-crime campaign of the Philippine National Police (PNP), under the guidance of the DILG. As Interior and Local Government Secretary, he has also been proactive in developing OPLAN Listo, a capacity-building program aimed at preparing local government units (LGUs) for deadly disasters.
Roxas has always been an advocate of good governance that upholds honesty in public service, provides solutions to real problems of the people, stands for what is morally right and cares about the future of the nation.
General Manager for Research - Infosys
Wasim has over 26 years of diverse research and development experience in computing and information technology. He currently heads Infosys R&D initiatives in Australia. His key responsibilities include working with customers on co-innovation projects on Big Data, BPM, Artificial Intelligence and Automation and applying design thinking methodologies to solve complex business problems. He is also responsible for engaging with universities and government in building strategic relationships for IP development.
Prior to joining Infosys, Wasim managed the Asia Pacific presence of the global Strategic Customer Engagement team of SAP Products and Innovation board area as a Vice President. Core focus of the team was to leverage innovative SAP HANA in-memory database platform to solve highly complex problems for key customers.
Wasim is an Adjunct Professor at the University of Queensland and has more than 40 publications in leading journals and international conferences having H-index (19) and i10-index (27) by Google Scholar covering more around 2000 citations.
President and Country Lead - UnitedHealth Group, Inc.
Rogelio G. Salazar, Jr. is the president and country lead of UnitedHealth Group, Inc. in the Philippines. In this capacity, he oversees the overall operations of UHG in the country across six sites as well as growing the business in the location. He has over 20 years of management experience in various services and manufacturing industries with functional expertise in business development, finance, operations, and sales and marketing. Prior to his current stint in UHG, Roger served senior roles in San Miguel Corporation and Phinma Group of Companies.
Rogelio graduated with an AB Economics degree from the University of the Philippines and holds an MBA from the Wharton School, University of Pennsylvania.
Governor - Province of Albay, Philippines
Serving his third term as Governor of Albay, Joey is also the Chairman of Regional Development Council for the Bicol Region.
Presently, Governor Salceda is a Board Member of the Green Climate Fund (GCF), the finance arm of the United Nations Framework on Climate Change Convention (UNFCCC). He was the Co-Chairperson (for Developing Countries) for 2013-2014, and the first Asian to chair the GCF, which was established by the Conference of the Parties to the UNFCCC in December 2011 to help developing countries adapt to the impacts of climate change.
Governor Salceda was acknowledged as the First Senior Global Champion on Disaster Risk Reduction and Climate Change Adaptation by the United Nations International Strategy for Disaster Reduction (UN-ISDR). He is recognized as the “Green Economist Governor” and the father of the “Albay and Manila Declarations on Disaster Risk Reduction (DRR) and Climate Change Adaptation (CCA).” He was also appointed by President Benigno Aquino III to his 3rd term as Chairman of Regional Development Council (RDC) of Region V.
Pre-sales and Solutions Leader for Samsung Electronics Phils. Corp.
Bernie leads the Philippine Enterprise Solutions Team that handles the creation of innovative technical solutions addressing Enterprise Industry needs. She has over 20 years of combined experience in systems engineering, IT infrastructure solution services' consulting, project management, and related technical training program planning & development. In 2012, she was part of the Technical Pre-Sales group of Samsung IT Philippines
Director - Philippine Institute of Volcanology and Seismology (PHIVOLCS)
Renato Solidum is the Director of the Philippine Institute of Volcanology and Seismology (PHIVOLCS) since 2003. In 1984-1998, he has served as PHIVOLCS’ Science Research Specialist and was promoted to Supervising Science Research Specialist. He was also the institute’s Chief Science Research Specialist in 1999-2002.
Earlier in his career, Renato served as Shipboard Scientist for Ocean Drilling Program and Scripps Institution of Oceanography in 1988 and 1994, respectively. In 2007, 2009, and 2012, he took the role of Subject Matter Expert for Safe Cities and Earthquake Disaster Risk Management Reduction when he worked for the World Bank Institute’s online course on Disaster Risk Reduction.
Renato received multiple awards in 2010 including the Outstanding Professional of the Year in the field of Geology from the Philippine Regulation Commission; the Presidential Lingkod Bayan Award from the Philippine Civil Service Commission; and, the Excellence Award for Government Services from the Philippine Federation of Professional Associations.
Head of Products and Services - Globe Telecom, Inc.
Mike Sy is the Head of the Products and Services team within the IT-Enabled Services group at Globe. In this role, he is responsible for driving the Data Center, CloudSolutions, Managed IT, Machine-to-Machine and Managed Payroll and HR product offerings.
Mike has over 15 years of experience in Strategy, Product Management, Supply Chain, and Product development which he has gained from his stint at technology companies such as Cisco, Juniper Networks, Sun Microsystems and EMC. He also holds an MBA from MIT Sloan; as well as a Masters of Engineering, and Bachelor’s degree in Electrical Engineering and Computer Science from MIT.
Country Managing Director - Accenture, Inc. (Philippines)
As Country Managing Director of Accenture, Inc. (Philippines), Lito is responsible for the growth and sustainability of Accenture’s business which provides technology, operations (BPO) and consultancy services to the company’s local and global clients. He is also Accenture’s Corporate Citizenship lead for ASEAN, overseeing all CSR programs in the region.
He is currently a member of the Board of Trustees and Vice Chairman of the Information Technology and Business Processing Association of the Philippines (IBPAP) and was elected to the Board of Directors of the Philippine Software Industry Association (PSIA) in 2006 and 2007.
Outside of official functions, Lito is active in the education sector as the Vice Chairman of the Mother Rosa Memorial Foundation which owns the Assumption-run school in San Simon, Pampanga; and a member of the Board of Trustees of the University of the Assumption in San Fernando, Pampanga and Assumption Antipolo.
Senior Vice President for Asia Pacific - Sutherland Global Services
As Head of Sutherland’s Asia Pacific Operations, Rajneesh leads the delivery and growth of business within the region. His primary focus is on helping clients maximize Customer Lifetime Value through implementation of Sutherland’s integrated BPO strategy. An expert in business and process transformation, Rajneesh focuses on key areas like strategic growth, flawless execution, client satisfaction and employee retention & development. In his current role Rajneesh leads a team of 30,000 plus employees working out of delivery centers in Philippines, India, China and Malaysia.
Rajneesh has been in the BPO space for the past 15 years holding various leadership roles across Asia, North America & UK and has successfully delivered several product, process & business transformations Before he moved to the BPO Industry, Rajneesh worked for an automotive major in manufacturing. He is a certified Six Sigma trainer with expertise in Lean & Six Sigma methodologies, end-to-end business process redesign, process migrations & implementations.
President and Co-Founder - IdeaSpace Foundation, Inc.
Earl is the president and co-founder of IdeaSpace Foundation, a non-profit incubator and accelerator based in Manila. IdeaSpace is funded by First Pacific, one of the largest business groups in Southeast Asia focused on telecom, energy, infrastructure, and agriculture. He is concurrently the Vice President of Corporate Development and Innovation at Smart Communications.
Prior to his move to Asia, he was a Business Incubation Manager at Cisco’s Emerging Technologies Group in Silicon Valley. He was also a Senior Systems Engineer at Raytheon Space and Airborne Systems in Los Angeles. He worked in VC firms H&Q Asia Pacific in Manila and Investor Growth Capital in Menlo Park.
In 2007, he was one of the "New Faces of Engineering" published in USA Today. He has been named one of Manila’s Top 40 under 40 by DevEx, received the first Innovation awardee of the Young Marketing Masters Awards and honored as a Young Global Leader by the World Economic Forum in Geneva.
Founder - Visaya KPO Corporation
In 2007, Butch Valenzuela founded the Visaya Knowledge Process Outsourcing Corporation, a contact center in Makati, Philippines with its primary market being small-to-medium sized companies in the United States, the United Kingdom and Australia.
In 2011, he was elected to the Board of Directors of the Contact Center Association of the Philippines, the official organization of contact centers in the Philippines with more than 90 member organizations comprising about 80 percent of the total seat count in the Philippines.
Butch has over 25 years experience with Fortune 200 companies and has held positions as MIS Manager for FMC Corporation’s Agricultural Chemicals Group Asian Regional Office in Manila and as Director of Strategic Planning and eBusiness for ITT Industries in Foothill Ranch, California. He was a Director of Information Systems and Financial Controller for Flojet Corporation in Irvine, California. He was also a management consultant for Providence Enterprises, Ltd., a contract manufacturer in Shenzhen, China.
ASEAN Business Leader Information Solutions - Mercer
Godelieve van Dooren is the Information Solutions Business Leader for ASEAN and is in charge of the strategic positioning of Mercer’s information services in eight counties across ASEAN. Next to this role, she serves as the Mercer Malaysia country leader. Prior to taking up these positions in 2013, she was Mercer’s Asia Pacific Benefits Product Manager and was responsible for Mercer’s benefits surveys and related benefits product.
Godelieve is also involved in several industry forums consisting of leading MNCs, including Mercer's Hi-Tech and Mercer's Consumer Goods forum.
Before joining Mercer in 2007, Godelieve worked as a senior human resources consultant with Ernst & Young in the Netherlands, specializing in benefits design and consulting. She has led many projects for multinational companies on HR issues concerning human resource strategies, performance management and development of reward schemes focusing on (flexible) benefits plans.
Chairperson - Convergys Philippines Services Corporation
Marife has been serving as Chairperson of Convergys Philippines Services Corporation since April 2014. She also served as the first country manager of Convergys Philippines, setting up its first contact center in 2003. In 2011, she became the managing director for Asia Pacific and EMEA and was responsible for Convergys contact centers in the Philippines, India, United Kingdom, and Malaysia.
Previously, she was president of the Philippine Software Association from 2001 to 2003 and board director of the Contact Center Association of the Philippines, 2007 to 2010. Zamora was also vice president of the American Chamber of Commerce of the Philippines, 2009 to 2011 and treasurer, 2011-2013.
Marife recently received honors that include the Asia CEO Awards 2011 Global Filipino Executive of the Year, ‘Go Negosyo’ Woman STARpreneuer Award in the 2012 Women Entrepreneurship Summit, and was part of the 100 Most Influential Filipina Women in the World Award given by the Filipina Women’s Network Global 100 in 2013.
Department of Tourism
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Automatic Response System Partner
CEO Breakfast Partner
Official Internet Provider
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