It's time to take the wheel and drive this technological revolution that will shape the future of the IT-BPM industry.

Makati Shangri-La Hotel
October 13-14, 2014

  • We live in exciting times in the Philippines. IBPAP, through the IOS 2013, provided the participants the opportunities, and showed dynamism of the Philippine IT/BPO industry, which has contributed much to our economic growth. More power to you!
    - Marcos Punsalang, Special Assistant, DFA

  • Very well planned and organized. Very informative and useful. Gala dinner made me feel proud to be a Filipino. Justified my decision two years ago to turn down an opportunity to work abroad and just stay in the Philippines.
    - Jay Yulo, Country Head Talent Acquisition & Training, Infosys

  • Very relevant and timely topics. The "Bots" are thought-provoking.
    - Jun Shra, Managing Director, CEDFIT

  • Very good newcoming event. Learnings are great and practical to implement. See you next year.
    - George Salinas, General Manager, FMSS

  • Once again, the IOS proved to be the best venue for BPM networking, and learning about the latest trends in our industry.
    - Erik Nielsen, President, Magsaysay BPO Inc. (GPM)

  • Great IOS! Great insights! Great Leaders! Looking forward to next year!
    - Rommel Ignacio, General Manager for Quality, WNS Philippines

  • Good networking opportunity, nice to see people in the industry now in new senior roles.
    - Jackelene Aquino, Country Manager, WNS Philippines

  • Good job guys in bringing in all the experts/resource speakers to IBPAP.
    - Jominee Mangaser, SR. IT Manager, Affinity Express Philippines Inc.

  • Excellent venue for keeping updated on the IT-BPM industry challenges, trends, and opportunities. Thank you for the excellent schedule all aring for quality networking with industry colleagues.
    - Wins Mirasol, Manager, IBM GPS

  • Congratulations IBPAP for holding IOS 2013 and for leading the Philippine IT/BPM industry to its global pinnacle of success.
    - Marcos Punsalang, Special Assistant, DFA

formerly International Outsourcing Summit

  • About the Organizer

    The Information Technology and Business Process Association of the Philippines (IBPAP) is the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines. IBPAP serves as the one-stop information and advocacy gateway for the industry. With over 300 industry and support-industry members and five associations -- the Animation Council of the Philippines, Inc., Contact Center Association of the Philippines, Game Developers Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines, and Philippine Software Industry Association - BPAP plays a pivotal role in sustaining rapid growth of the IT-BPM industry by working to ensure an enduring supply of high-quality labor, supporting service innovation, and providing country visibility.

    IBPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. Ongoing support is provided through a wide variety of initiatives, including programs for HR development, business development, knowledge sharing, and networking opportunities.


  • About the Theme


    The future is a vast landscape of opportunities for the information technology and business process management (IT-BPM) industry as it takes on a new shape in this technological revolution. With new advancements transforming sourcing models, management solutions, and tools, the time has come for leaders and stakeholders to jump into the driver's seat and take control of the ride.

  • About the Summit

    For the past six years, the Summit, formerly known as the International Outsourcing Summit, has been serving as an avenue for industry stakeholders to learn new insights from and network with international industry leaders and experts. This year, the IBPAP-organized event aims to drive leaders and decision makers to be part of the transformation that will shape the future of the IT-BPM industry by taking advantage of the technological revolution to further its role as one of the top economic boosters in the country.

    General Inquiries:
    Karla Butiong  |  Dana Abasa
    +63 2 757 3500 local 309
    +63 917 881 3706 

    Karen Balce
    +63 2 757 3500 local 311
    +63 917 589 2679

    Joana Bautista
    +63 2 757 3500 local 326
    +63 917 557 4521

    Lien Dimzon
    +63 2 757 3500 local 330
    +63 917 881 3705


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  • October 13, 2014
  • October 14, 2014
  • Registration Coffee Bar


    Ribbon Cutting

    8:00AM - 8:30AM

    Summit Opening

    8:30AM - 8:45AM

    Welcome Remarks

    8:45AM - 8:55AM

    Keynote Address

    8:55AM - 9:25AM

    Session 1

    The Philippine IT-BPM Complex: Moving from strength to strength

    9:25AM - 10:40AM

    Networking break

    10:40AM - 10:55AM

    Session 2

    The New Hardware: Systems up in the cloud

    10:55AM - 11:55AM


    11:55AM - 1:25PM

  • Roundtable Networking Discussion

    1:25PM - 2:10PM

    Session 3

    ATTENTION: Brand strategies that attract investment

    2:10PM – 3:15PM

    Networking break

    3:15PM - 3:30PM

    Session 4

    Market Watch: Opportunities from the land of opportunity

    3:30PM – 4:30PM

    Session 5

    Tracking Progress: Updates on the NWCs

    4:30PM - 5:30PM

    Unconferencing Session

    5:30PM - 6:00PM

    Gala Night


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  • CEO Breakfast

    8:30AM - 9:30AM (by invitation only)

    Opening Message

    9:30AM – 9:40AM

    Keynote Address

    9:40AM – 10:00AM

    Networking Break

    10:00AM – 10:15AM

    Session 6

    Simply Captivating: The growth of Global In-house Centers

    10:15AM – 11:15AM

    Session 7

    Can Your Business Handle Mobility? Fueling business growth and adaptability

    11:15AM – 12:15PM


    12:15PM – 1:45PM

    Unconferencing Session

    1:45PM – 2:25PM

    Session 8

    Social Media: Now more than ever

    2:15PM – 3:15PM

  • Networking Break

    3:15PM – 3:30PM

    Session 9

    Talent Leads: Closing the leadership gap

    3:30PM – 4:30PM

    Closing Ceremonies

    4:30PM – 6:00PM

    Farewell Dinner


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  • Jose Mari Mercado

    President and CEO, Information Technology and Business Process Association of the Philippines

    Jose Mari “Jomari” Mercado is the president and CEO of the Information Technology and Business Process Association of the Philippines (IBPAP), overseeing IBPAP's key initiatives in marketing the Philippines as a top global outsourcing destination, implementing talent development initiatives, and maintaining investor confidence in the country. Mercado has 30 years of experience in sales, marketing and consulting in the BPM, finance, insurance, and telecommunications industries both in the Philippines and across the ASEAN and South Asia region. He has been a member of the leadership team of Convergys Corporation in the Philippines for the past nine years. As head of business development at Convergys, Mercado played a key role in the company's rapid growth in the Philippines.

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Information in progress


      Information in progress

      Sponsorship & Partnership Opportunities

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      Summit LOGISTICS

      Summit Organizer
      Unit 308, Building B, The Plaz@ Northgate Cyberzone,
      Filinvest Corporate City, Alabang, Muntinlupa City, Philippines
      Fax: (632) 7575 3510 to 11

      Contact Person:
      Karla Butiong | Dana Abasa
      +63 2 757 3500 local 309 +63 917 881 3706

      Makati Shangri-La
      Ayala Avenue corner Makati Avenue, Makati City, Philippines
      Tel: (63 2) 813 8888
      Fax: (632) 813 5499

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